Pluspunten
I really like the remote atmosphere.
Minpunten
Let’s start off and say I was relieved when they let me go. I was sad obviously because I enjoyed serving the customers but the work culture, training, schedule, lack of grace as a new employee was awful. Training is only 3-4 days and it tends to be a little slow at night so it’s hard to even train. There’s barely any training documents or Information about a real guest experience inside and out. They’re really strict about breaches but not understanding about transitioning into a new role, time differences & last minute schedule changes. Two weeks into my job I was needed for a later shift which falls into a 11-5am time slot for me. I was told I will always have someone online with me when I work.. working this shift showed it was a lie.. and when things got hectic one or twice I’ll breach because their system lags really bad or I simply went to the bathroom. I would hope since I’m the only one working and a new employee learning their systems with no documents just notes I have from a screen share training they would be a bit more understanding. Great to their customers.. will give them the world but would treat their employees like work mules. Pay isn’t good at all and they love to schedule meetings outside work hours. — management wise. My direct supervisor micromanaged, would use team group slack thread to call me out intentionally knowing things aren’t working. Training was horrible and just really didn’t feel like I was in the supportive team environment. Now my lead supervisor he was awesome, understanding and knew exactly how to comfort me and eased my concerns and struggles. Honestly if I was directly under him it probably would’ve been a little better.