Pluspunten
* Relocation package.
* 2.5 months of paid accommodation.
* Issue in the accommodation was resolved within 3–4 days.
Minpunten
*Promised support after onboarding, but little support in practice.
*Thrown into difficult customer calls after only 4 weeks of training.
*Constant complaints from angry and impatient passengers.
*Extremely complex and outdated systems.
*Continuous call monitoring and performance evaluations.
*Very strict break policies.
*Unpaid time spent logging into work systems.
*Frequently changing shifts (morning, afternoon, evening).
*High stress and burnout risk.
*Poor work-life balance.