Lufthansa InTouch

Reviews voor Lufthansa InTouch

Customer service - werkgeversreview Anonieme werknemer bij Lufthansa InTouch

1,0

11 okt 2016

Anonieme werknemer

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Flexible schedule. Good work/life balance. Can travel for cheap.

Minpunten

I have witnessed bullying in this company and management doesn't seem to care. A mgr told an agent that there's not policy to control bullying. Is a shame that a Co does not do anything to control bullying. Is sad to see a group of ignorants irrespecting a co-worker without them receiving a warning.

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1,0

1 jun 2026

Customer service consultant

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

* Relocation package. * 2.5 months of paid accommodation. * Issue in the accommodation was resolved within 3–4 days.

Minpunten

*Promised support after onboarding, but little support in practice. *Thrown into difficult customer calls after only 4 weeks of training. *Constant complaints from angry and impatient passengers. *Extremely complex and outdated systems. *Continuous call monitoring and performance evaluations. *Very strict break policies. *Unpaid time spent logging into work systems. *Frequently changing shifts (morning, afternoon, evening). *High stress and burnout risk. *Poor work-life balance.

3,0

3 jun 2026

Customer service consultant

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Good starting background point for an airline industry

Minpunten

Low rate of retention for tenured employees

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