Lufthansa InTouch

Reviews voor Lufthansa InTouch

Admin, customer service - werkgeversreview Anonieme werknemer bij Lufthansa InTouch

2,0

17 mei 2017

Anonieme werknemer

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Flight benefit. Nice colleagues. Gaining airline knowledge. Chance to work overseas if you are flexible. Depends on your department, they could give you flexible working hours.

Minpunten

Their priority is about cost cutting and not customer service and efficiency. Wasting money on short sighted business plans. Top management is out of touch. Low wage considering the stress and responsibility. Not much career development.

Ontdek andere reviews over Lufthansa InTouch

1,0

1 jun 2026

Customer service consultant

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

* Relocation package. * 2.5 months of paid accommodation. * Issue in the accommodation was resolved within 3–4 days.

Minpunten

*Promised support after onboarding, but little support in practice. *Thrown into difficult customer calls after only 4 weeks of training. *Constant complaints from angry and impatient passengers. *Extremely complex and outdated systems. *Continuous call monitoring and performance evaluations. *Very strict break policies. *Unpaid time spent logging into work systems. *Frequently changing shifts (morning, afternoon, evening). *High stress and burnout risk. *Poor work-life balance.

3,0

3 jun 2026

Customer service consultant

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Good starting background point for an airline industry

Minpunten

Low rate of retention for tenured employees

Bekijk reviews op: Nuttig|Beoordeling|Datum|Alle

Gerelateerde zoekopdrachten: Vacatures bij Lufthansa InTouch | Salarissen bij Lufthansa InTouch | Arbeidsvoorwaarden bij Lufthansa InTouch | Sollicitatiegesprekken van Lufthansa InTouch

Reviews voor Lufthansa InTouch Review voor Lufthansa InTouch