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      Lufthansa InTouch

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      Reviews voor Lufthansa InTouch

      Not for all - werkgeversreview Anonieme werknemer bij Lufthansa InTouch

      3,0
      18 jul 2017
      Anonieme werknemer
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      Flight benefits/ comparatively flexi schedules/ co-operative TLs

      Minpunten

      Extremely conservative, really low quality infrastructure, just 20 days of paid leave, no sick leaves, no relocation packages (200 euros?- joke). The local Czech Management just succumbs to requests from Berlin and is not innovative and confident, cannot promote an International Company culture. The salary after taxes is ridiculuosly low - plus they calculate it as a wage per hour and not for the days you work.

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      1,0
      1 jun 2026
      Customer service consultant
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      * Relocation package. * 2.5 months of paid accommodation. * Issue in the accommodation was resolved within 3–4 days.

      Minpunten

      *Promised support after onboarding, but little support in practice. *Thrown into difficult customer calls after only 4 weeks of training. *Constant complaints from angry and impatient passengers. *Extremely complex and outdated systems. *Continuous call monitoring and performance evaluations. *Very strict break policies. *Unpaid time spent logging into work systems. *Frequently changing shifts (morning, afternoon, evening). *High stress and burnout risk. *Poor work-life balance.

      3,0
      3 jun 2026
      Customer service consultant
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      Good starting background point for an airline industry

      Minpunten

      Low rate of retention for tenured employees

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