Ga naar de inhoudGa naar de voettekst
      employer cover photo
      employer logo
      employer logo

      Lufthansa InTouch

      Actieve werkgever

      Reviews voor Lufthansa InTouch

      Good if you like to travel - werkgeversreview Customer Service Representative bij Lufthansa InTouch

      2,0
      30 aug 2015
      Customer service representative
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      Travelling benefits and (if you are working for the german market) different shifts, so you can organise your day and swap to obtain more days off.

      Minpunten

      I would only recommend it, if you would like to take advantage of the discounts for the flights. Other than that, the salary is too low, if you´re one second late for the shift or from the bathroom you will get deductions from your already miserable salary. You are just a number in the system for the management and your opinions how to improve are almost never heard. It´s difficult to get promoted if you´re not Czech.

      Ontdek andere reviews over Lufthansa InTouch

      1,0
      1 jun 2026
      Customer service consultant
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      * Relocation package. * 2.5 months of paid accommodation. * Issue in the accommodation was resolved within 3–4 days.

      Minpunten

      *Promised support after onboarding, but little support in practice. *Thrown into difficult customer calls after only 4 weeks of training. *Constant complaints from angry and impatient passengers. *Extremely complex and outdated systems. *Continuous call monitoring and performance evaluations. *Very strict break policies. *Unpaid time spent logging into work systems. *Frequently changing shifts (morning, afternoon, evening). *High stress and burnout risk. *Poor work-life balance.

      3,0
      3 jun 2026
      Customer service consultant
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      Good starting background point for an airline industry

      Minpunten

      Low rate of retention for tenured employees

      Bekijk reviews op: Nuttig|Beoordeling|Datum|Alle
      Gerelateerde zoekopdrachten: Vacatures bij Lufthansa InTouch | Salarissen bij Lufthansa InTouch | Arbeidsvoorwaarden bij Lufthansa InTouch | Sollicitatiegesprekken van Lufthansa InTouch
      Reviews voor Lufthansa InTouchReviews voor Customer Service Representative bij Lufthansa InTouchReview voor Lufthansa InTouch