Ga naar de inhoudGa naar de voettekst
      employer cover photo
      employer logo
      employer logo

      Lufthansa InTouch

      Actieve werkgever

      Reviews voor Lufthansa InTouch

      Lufthansa InTouch - werkgeversreview Customer Service Representative bij Lufthansa InTouch

      4,0
      1 feb 2024
      Customer service representative
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      Viaggi scontato, caffetteria, lavoro da casa, possibilità di crescita

      Minpunten

      Training non sufficiente, troppe linee da gestire

      avatar
      Reactie van Lufthansa InTouch
      2y
      Thank you for the feedback, we appreciate you took the time to place a review. We are happy you like it with us; we are committed to do our best. The training process is ever evolving and we believe we will get there in no time:-) Still, if you miss anything, please reach out to your TL. Thank you!

      Ontdek andere reviews over Lufthansa InTouch

      1,0
      1 jun 2026
      Customer service consultant
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      * Relocation package. * 2.5 months of paid accommodation. * Issue in the accommodation was resolved within 3–4 days.

      Minpunten

      *Promised support after onboarding, but little support in practice. *Thrown into difficult customer calls after only 4 weeks of training. *Constant complaints from angry and impatient passengers. *Extremely complex and outdated systems. *Continuous call monitoring and performance evaluations. *Very strict break policies. *Unpaid time spent logging into work systems. *Frequently changing shifts (morning, afternoon, evening). *High stress and burnout risk. *Poor work-life balance.

      3,0
      3 jun 2026
      Customer service consultant
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      Good starting background point for an airline industry

      Minpunten

      Low rate of retention for tenured employees

      Bekijk reviews op: Nuttig|Beoordeling|Datum|Alle
      Gerelateerde zoekopdrachten: Vacatures bij Lufthansa InTouch | Salarissen bij Lufthansa InTouch | Arbeidsvoorwaarden bij Lufthansa InTouch | Sollicitatiegesprekken van Lufthansa InTouch
      Reviews voor Lufthansa InTouchReviews voor Customer Service Representative bij Lufthansa InTouchReview voor Lufthansa InTouch