Lumen

Reviews voor Lumen

Get in and get out - werkgeversreview Customer Success Advocate bij Lumen

3,0

6 mei 2023

Customer success advocate

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

- Great exposure to the overall technology landscape - New Leadership is improving the culture - Tons of free resources to help you prep for countless certs. (CompTIA, Cisco, PMP, etc...) - Will also pay for your MBA

Minpunten

- Individual contributors are held to unrealistic expectations. - KPI overload. There were over 12 KPI's we were held to before I left - You will not get a raise unless you go to COE - Systems and processes are a mess - The divestitures cost Lumen their key differentiator, the size of their network compared to competitors. - From a product front, Lumen always seems to be one step behind - New installs are seldom on-time or billed correctly. Yes, it will take a month to correct

Reactie van Lumen

Thank you for taking the time to leave us a review. We are glad to see you recommend working for Lumen to others and are as excited as we are about the leadership changes and culture updates. We continue to work hard on our digital transformation to simplify and streamline our processes, systems, and tools to improve the overall employee experience and continue to meet our customers’ unique demands.

Ontdek andere reviews over Lumen

5,0

28 okt 2025

Intern

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

good env team is good

Minpunten

nothing there is a con team is good

Reactie van Lumen

7mo

Thank you for sharing your experience with us. We value your input. We're glad to hear that your team has given you a positive experience! We're happy to have you on board with us, you help us succeed together.

2,0

13 mei 2026

Anonieme werknemer

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

work life balance, excellent time off so long as manager doesn’t micromanage/track and limit FTO, nice people, leadership has turned the business around.

Minpunten

No pay raises even with great performance review (5years with zero raise) No career growth/progression - been on a high-performing team for 5 years and not one person on the team has been progressed or promoted during that time. Little opportunity for career advancement and growth New jobs within the company are going to external hires, not much grwoth for current employees

Reactie van Lumen

Thank you for your transparency about your experience. We want to hear from people like you to learn how we can do better. We are sorry to hear about your experience. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. Your review will help us take any necessary action. We're glad you value work-life balance, our people, and leadership. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Thanks for being part of the team.

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