Good Place To Work - werkgeversreview Customer Experience Specialist bij Lumo BodyTech

Great team of experts across the full product stack: hardware, firmware, sensor-based algorithms, mobile applications, cloud services, data analytics. Innovative leadership team promoting a strong culture of collaboration.

Lack of ongoing funding resulting in closing the doors before achieving broad market success.

Work was typically easy. Calls and emails same old CS. Hardest part was getting old folks to use the app.

The management shifted 4 times in my 9 months on this contract. Very poor communication, lies excessively to agents about business tactics and misinforms agents about tasks they revert in two weeks. Almost no forward momentum in their android platform and a failure to bring past promises to fruition. Teams of only two agents for all incoming inqueries. No method to direct calls to HQ for any reason. HQ management never willing to reach out to customers even when requested.