Avoid this place. Bad culture and starting to come undone. - werkgeversreview Anonieme werknemer bij Luno

Hi there, Marcus here. Firstly, I’m very sorry that you have had such a bad experience. I can assure you that I have read your review many times and I’ve taken it very personally, so have many other people in the team that are trying their utmost best to build a team and a place where people love their work and can significantly progress in their careers. Given we have hundreds of very happy people in the company we’d like to think that most of the time we get it right, but we also do know that often we get it wrong, and if you were on the receiving end of that I do apologise. No-one here would ever intentionally miss-sell the opportunity, and as you know in companies and in life, there are many reasons why things happen or don’t work out. We’re scaling fast and learning as we go along, and again it won’t always be perfect. Where your comments have some truth in it we have reflected on these and continue to work to make it better - there is no doubt about it that we can do many things better. I suspect a lot of your concerns are also because some things might have existed, but not communicated properly, especially in our London office that was pretty new and we needed time to get everything in order (and yes, that is my fault for not communicating it properly). There are also many things on your list that I feel is only fair to point out (please feel free to contact me if you disagree or wish to discuss): No maternity / paternity leave: we’ve always had this No shares: many people do get shares, we have a company ESOP, it just depends on the role / your experience. No pension: I assume you refer to statutory pension in the UK. We have that. It took time to implement it but it was communicated to the team and disclosed at signing for all, and everyone was okay with this Medical - we don’t have private medical yes, this is not because we don’t want to, it’s because we haven’t had the time to put it in place. To make up for this, whenever we hired someone, we would pay them more on top of their base to make up for it so that they could pay their own medical. Over time we will try and build a group scheme, but we’d never expect anyone to be out of pocket on this, and as far as I know no-one has ever been. Forced indoors lunch: we provide free lunches to the team Mondays to Thursdays. It’s not forced, it’s free, whether you choose to have your free lunch or not is your decision. I’m sorry you felt this was something bad, we want to give the team free lunch which is meant to be something good. Forced travel over weekends: again, not forced. Nothing is ‘forced’ her. We are all adults and can decide to do something or not. That said, I can see how there could have been a miscommunication here because sometimes people would book weekend travel out of habit, which could come across as forced, but again it wasn’t the intention. Some people get away with murder/toxic employees etc: this is both my responsibility and that of people that notice it to mention it to me, so that if there is truth in the matter we can deal with it. We have a track record of doing it many, many times and won’t hesitate to do it again. Please let me know if there is something I missed so I can act on it if appropriate. CEO difficult to work with - sorry you feel this way, I try my best. Answer emails 24/7 and constantly on: I’ve not seen this for anyone regularly let alone the whole company. There might be some exceptions with the odd late night or weekend stuff but it’s certainly not the norm. I would love to know more if you can share. Frowned about to take breaks for errands or work from home: I’ve genuinely never seen or heard anyone have any issues with people running errands or having to ask, in fact I would argue that I’ve actually never seen an environment where one can so easily do this. And yes, I checked this with the entire London office after this review. Company summit forced fun: we fly or drive people from all over the world somewhere for an all expenses paid week filled with events, knowledge sharing, meeting colleagues, lots of parties etc. It is not forced in any way, and there are often people that can’t make it for personal reasons, but hundreds of people really love it. I’m sorry you personally hated it. Have people write Glassdoor reviews 2 weeks after joining: I suspect this might have happened once before many years ago, by accident, but it’s not something we do systematically or encourage - you can just look at the dates of the reviews on Glassdoor vs the 10-30 people we onboard every month, and it will be obvious this is not true. Again, I’m very sorry that I ignited so much anger in you. Please know that so many people at Luno care about our company and the team and every single individual so so much, and we will continue to try our best, despite our faults. Please email or whatsapp me personally if you need to discuss any of the above, you have my contact details. Marcus