Pluspunten
Great discount and perks, good training, and overall "good vibes" day-to-day. This was never a job I dreaded going to. I also appreciated that they pre-scheduled our breaks and stuck to them, no matter how busy we were. Work/life balance was good. They pay a bit more than other similar retail stores. The company takes a stand on political issues, and that is a huge PRO for me. It's very rare.
Minpunten
The expectations for the pay was VERY high. It is very hard to bonus, as upper management sets goals that are very hard to achieve. The company boasts hiring from within, but that is not the case. Loyal employees were consistently passed over for outside hires. I also noticed that Lush likes to boast being inclusive of all personality types and people, but there is definitely a certain type of personality that gets more praise. The sales tactics and techniques they want you to use are pretty intense. This is an environment where there is constant feedback, so if you are sensitive to feeling critiqued it can be really hard. Near the end of my time here, Lush discontinued a ton of stuff without providing a good replacement. This led to upset customers, and that was a huge challenge.