Pluspunten
Flexible and somewhat easy job description.
Minpunten
Pay is terrible, be prepared to have a roomate or be just the insurance provider in your relationship.
Unrealistic standards for time management. You're expected to essentially never have issues with requests even though the company is and should be attempting to be careful to keep in accordance with HIPAA. If you need help, supervisors are almost always busy. Whether it's meetings all day, everyday, or honestly.. I'm not sure what else keeps them so unavailable. Even phone calls that are taken by the call center are timed and rushed, if you don't take enough calls you get reprimanded, and again, God forbid you need help with a call and now your caller is on hold for who knows how long, which is even worse honestly.
Your personal life doesn't matter at all to these people either. They shout-out birthdays and big events, but only for those that are in the inner circle of supervisors etc.
The management has a problem with talking about employees on their teams app. Some employees get excused for their own personal issues while others get threatened for unavoidable life events that are out of your control.