Pluspunten
A decent entryway to hospitality. It teaches you to develop a hard shell immediately and gives you experiences you didn't know you'd need. Working alone develops your leadership capabilities and also gives you the freedom to turn away guests.
Minpunten
You're working with extended stay guests who act entitled, since they've been staying there for sometimes 1 year+ This can leave to rude interactions. Expecially when they stop paying, and due to eviction laws you're not allowed to kick them out. The safety of the staff is a 0/10. Many times were we harassed and threatened with not even security to monitor the property. You're expected to play maintenance, housekeeping, and front desk agent all in one shift. Having to wash and fold bins of laundry every day (despite having adequate housekeeping staff) and fix minor issues in guest rooms.... alone.... The state of the hotel is not one that even I would stay in (with pests, plumbing, and electrical issues as well as loiters outside making you feel unsafe) yet, you're expected to smile and inform guests about how lovely the rooms are. I have seen many physical fights, arguments, dog fights, substance users, and other sketchy workers to last a lifetime. And again, they are unable to evict any guest under the law. We had 11 non-paying guests staying at the hotel for over a year, causing issues, demanding items from the front desk staff, and harassing staff and other guests alike. Oh, and the "Do Not Rent" system doesn't work. If another staff member doesn't check the list, someone who has previously harassed you could come back, and the police will give you a hard time removing them since "they were allowed back on property," and lastly, some staff members don't care and will give some guests special treatment and bend rules for them.