Make

Reviews voor Make

Great product and people, leadership lacks vision or strategy but puts blame on employees - werkgeversreview Anonieme werknemer bij Make

2,0

13 mrt 2026

Anonieme werknemer

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Product has a great potential. People I work with within the team and cross-functional colleagues are great. Base salary is competitive. Flexibility in terms of working from home or the office. Rich variety of snacks in the office. Lunches on Wednesdays.

Minpunten

Leadership - Doesn't have a proper strategy, market positioning or competitive advantage in place. Only started to think about strategy when business started declining vs. competition, so realistically for the past 3-4 months. - Focus on tracking data, KPIs, ROI etc. only after the business started declining and not achieving targets. - Lack of higher logical, analytical and contextual reasoning. Conclusions are made base of simplistic assumptions. Data, arguments and relevant context from leads and people who are in the weeds doing the job is very often not seriously considered despite being raised. - Decisions are completely arbitrary and priorities are changing month by month. We announced changes in strategy in February and leadership expects that the business results will follow within a month. That didn't happen and now a new circle of arbitrary decisions started. - Removing small company benefits such as Monday breakfasts as a form of punishment for not achieving business results, framed as cost-cutting measures. - Boasting everywhere about how Make has an open communication and feedback-driven culture, incl. exec-ama Slack channel. exec-ama started to be moderated, so only questions comfortable to leadership are being posted. When constructive feedback is given to leadership, the usual response is defensive and often framed as "Things work this way. If you don't like it, leave." - Leadership giving feedback on business matters is usually given as "this doesn't look right to me" without further explanation. - CEO is micromanaging teams, asking them why things are not "faster", or "better". CEO pings employees on Slack why they finished their AI expectations one week before the official deadline and not sooner.

Reactie van Make

2mo

Thank you for taking the time to share such detailed feedback. We really appreciate the level of detail, even when it is critical. Couple of the points you raise reflect real tensions that come with a fast-evolving product and organization such as Make is. As we scale and compete in a very fast market, we are putting more structure around strategy, prioritization, and how decisions are communicated and received. This is an ongoing process, and we are aware that it does not always feel consistent from the inside yet. We also take very seriously the feedback around how discussions and feedback are handled. Thus our core value: Radical Candor. Our goal is to create and keep a space where input from teams is not only heard, but actively shapes decisions of the company as a whole. We know this requires hard continuous work, especially as Make grows. Nevertheless, we are glad to see you highlight the strength of the people, cross-functional collaboration, and flexibility. These are areas we actively invest in and value and want to preserve as we continue to evolve. We are committed to improving how we operate while growing and continuing to build a product that has real impact. Feedback like this, even when it's hard to read, is an important part of that process.

Ontdek andere reviews over Make

5,0

21 apr 2025

Strategic account executive

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

- Amazing team dynamic - Great product - innovative product team

Minpunten

- Unfortunately their sales team resides in Raleigh, NC

Reactie van Make

1mo

Thank you for sharing your experience with us. 💜 We really appreciate your kind words about the team dynamic, the product, and the innovative spirit of the product team. It is great to hear that those parts of your time at Make stood out. Thank you again for taking the time to leave this review. It means a lot to us.

1,0

21 mei 2026

Anonieme werknemer

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Cool product that still has real potential in the age of AI. There are some really great people here, especially on the sales team. Compensation can be good.

Minpunten

The company has been hiding bad execution for years behind the organic growth of its selfserve business. Good data, working systems, a real digital marketing strategy, none of this was ever put in place. Leadership was more interested in small intimate dinners and events than in generating real demand. Pricing differentiation has been a known problem for years and nothing has ever been done about it. This was okay when there were no real competitors. That changed last year. The company lost its influencers, its growth, and AI tools are now eating into the product value. But the company does not even have the basic things in place to understand what happened or what is needed to fix it. Now they are trying to act like a high growth company for the first time and it is not going well. They cut 15% of the workforce and tried to keep it quiet, which caused one week of panic and rumors. They could not even execute a simple layoff. The values they introduced, extreme ownership, get it done, craftsmanship, these just became ways to overload the employees while the executives do not follow them at all. No ownership of poorly executed layoffs, no getting it done for marketing growth or systems improvement, no craftsmanship in what is being launched because everything comes out rushed and incomplete. You always feel like you are failing and it is not good enough even when you give everything. Everyone at Make feels like they are not good enough no matter how hard they work. The company asks everything from you but does not hold itself to the same standard, and instead of recognizing the effort, they just tell you how bad everything is and how everyone needs to do more.

Reactie van Make

This is a substantive critique and it deserves a direct response. On the values: Extreme Ownership, Get It Done, Craftsmanship set a genuinely high bar and it applies to everyone at Make, leadership included. Make is a high-performance environment. That won't change. Where the bar hasn't been applied consistently across levels, that's the part worth addressing directly. On the restructuring: every person affected received a direct conversation, clear reasoning, and fair compensation. Individual support was in place throughout. Where the experience felt different from that, we want to understand the specifics. On performance expectations: high standards and recognizing genuine effort aren't in conflict. Where they've felt like opposites, something in how the standard is being applied deserves a direct look. The advice here is worth taking to the top. Reach us at people@make.com.

Bekijk reviews op: Nuttig|Beoordeling|Datum|Alle

Gerelateerde zoekopdrachten: Vacatures bij Make | Salarissen bij Make | Arbeidsvoorwaarden bij Make | Sollicitatiegesprekken van Make

Reviews voor Make Review voor Make