Dont trust what you read - werkgeversreview SQL Developer bij MaxContact

1,0
1 jul 2024
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

I made some good friends there. Learnt how to handle stressful and toxic place of work.

Minpunten

This company has a lot of potential and could do well however with the current management It definitely won't. If you are considering joining this company to work then there is a few things to be aware of. Don't expect to be thanked for anything but definitely expect to be blamed, though the company management team will go about the culture we are building and 5 rules we are applying. The most common phrase that you will hear in product meetings is "We don't blame" however when something goes wrong, or feature is not meeting deadline the first question that will come up in those same meetings is "Who's at fault". This is a company that promotes staff to higher positions not because they deserve it or are even going to be good at it but because it is cheaper to give a small increase in wages but do a bigger role. There is managers at this company that honestly doesnt know anything about manging people even when they have been sent to multiple courses. There is staff/managers that you will see do nothing all apart disturb or distract others but still don't lose their job or called out on because they are friends with management, btw this individual has finally left a year or so ago on his own accord because he got a better job somewhere else. This leads well in to my next part, what would make you a good fit for this company. • If you are friends with a member of management, you will be in heaven. • If you are willing to work without any promotions, this is the perfect place because at this company there is no ability to climb the company ladder unless you meet the condition above but also because the company is too small to actually get promoted as a role. • If you are willing to work with no pay rise, this is the place because depending on your manager if you ask for a pay rise you will either be told the company is not in healthy place so we are not able to give pay rise or you will be put on PIP. • Lastly, if you like being on PIP, this is the place for you as this company love putting staff on PIP and when you are put on PIP the manager will decide if you come off it not based on you meeting performance goals or developing specific skills within palpable targets but on the managers personal opinion. If I had to summarise this company, it would the following. This is a company that can achieve a lot but if only the currently management step aside and true managers came in to replace them who actually knew how to run a business of the size they have become because the most of the current managers are still of the mindset of business size they were before the management buyout and have not grown with the company. Good luck if you are going to join. Ps. All the previous reviews with responses of ‘nothing comes to mind’ for the cons section these are all the staff that got asked to do a review in the office so dont go by any of those reviews.

avatar
Reactie van MaxContact
1y
Thank you for taking the time to share your detailed feedback about your experience at our company. We appreciate your honesty, as it helps us identify areas where we need to improve. We take all feedback seriously and use it to guide our efforts in enhancing our workplace. We acknowledge that there are several concerns you've raised regarding management practices, career progression, and company culture. While these specific issues have not been widely reported through our regular feedback channels, we recognise that every employee's experience is valid and important. Regarding management practices, we strive to foster a blame-free culture and encourage accountability. We'll review our approach to ensure these values are consistently upheld across all levels of the organisation. In terms of career progression and compensation, we aim to offer fair opportunities for growth and recognition based on merit, with 13 employees progressing into more senior roles in 2023/24. We regularly assess our promotion and salary review processes to ensure they're transparent and aligned with industry standards. We're dedicated to maintaining a healthy work culture where all employees feel valued and supported, regardless of their personal connections within the company. Our goal is to create an environment where everyone can thrive and contribute to our collective success. Your comments about our Performance Improvement Process (PIP) are concerning, and we'll review this system to ensure it's being implemented fairly and constructively, with clear, achievable goals for all involved. We appreciate your perspective on the company's potential and the need for management to evolve with our growth. As a leadership team, we're committed to adapting our approach to match the needs of our expanding organisation. Thank you again for your feedback. We will use it to help guide our efforts in improving our workplace. We value all our employees, past and present, and are dedicated to creating the best possible environment for everyone. If you'd like to discuss your experiences further, we welcome the opportunity for a more detailed conversation.

Ontdek andere reviews over MaxContact

3,0
18 apr 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

The biggest pros of this job were my team who were absolutely lovely and who I had a great relationship with. The support team is really genuine and will always lend a helping hand if anyone needs it. I also gained a lot of experience and new knowledge and skills here. The customers are also nice and while inpatient customers are common, downright rude or disrespectful interactions with customers are rare here.

Minpunten

Management is awful. They don't listen to the "lower down" employees and treat you like a nuisance and inconvenience for raising valid issues. If you're someone who speaks up for yourself definitely don't work here because your concerns will fall on deaf ears. There is also somewhat of a fear culture here i.e. everyone is happy to complain to each other but if anyone raises issues in a formal setting then it's total silence and nobody will back you up. The pay is also abysmal, minimum wage for a B2B SaaS support job is quite frankly humiliating and disrespectful. The support team here is the scapegoat for all the company's other issues and are treated like crap even though there wouldn't even be a company to make money or pay anyone's wages without support.

avatar
Reactie van MaxContact
1mo
Thank you for taking the time to leave this review. It's clear you care about the team and the work - and it means a lot to read that your colleagues made such a positive impression during your time here. Your feedback is invaluable and we're always working to improve the experience for our people across the business. We've introduced a number of initiatives over the last number of months to make sure every voice is heard - including our Commitment Code, performance building programmes, regular engagement surveys, and skip-level conversations. We actively encourage people to raise ideas and suggestions, and we're committed to making that feel safe and worthwhile at every level. We also review our compensation regularly and are committed to ensuring it's competitive - it's something we take seriously as we continue to grow, and we always welcome conversations around pay and benefits. If you're open to sharing more, please reach out directly to hannah.holmes@maxcontact.com - we want to make sure the right conversations are happening in the right places.
5,0
2 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Great support with a lot of product knowledge, and the teams are always happy to help. Remote working (2 days in the office) and events each month when in the office to encourage socialising. Great location just off Deansgate in Manchester. Some nice perks like life insurance, free coffee vouchers and a great gym on-site. Great opportunity to work with AI products.

Minpunten

Workloads can fluctuate and can become high at times. There are new products being introduced, and processes can sometimes be unclear until teams become more familiar with them.

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