Pluspunten
-Exposure to multiple technologies (Switching, routing, security, Wireless...) -Access to online learning materials -You will find good people there that are going through the same issues as you -food, snacks but you won't have time to enjoy that as you will be working all the time
Minpunten
lets start... 1- Stressful job, you are in the forefront, so mainly you get the bad feedback while another department (sales) get the good feedback from customers. 2- No down time at work, expect to work on your lunch break if you have to leave at time. 3- you will be answering phone calls 7.5 hrs and trying to response to email cases while you are talking over the phone to avoid the SLA's 4-Support will be supporting everything, from tracking the customer's shipment to finding out bugs in products. 5- You don't feel you are part of Meraki if you are at support, you are not allowed to attend Meraki town-hall meetings to get to know what is going on, also other departments look down to support Engineers 6- Low pay, recruiters target newly graduates and foreigners so they can pay them less than the average for low bay area technical jobs 7-Don't expect a raise soon, it takes time ( every 1.5 years at least) 8-You have to work night shifts( 3 pm - 12 am) every 8 weeks 9-New Engineers have to work 6-3 am shift for the first 6-9 months 10- you are not allowed to work remotely 10- Bay Area is expensive in general so you have to live far, and since you are doing the 6 am shift then you will be waking up around 4 am everyday to arrive to work at 6 am Bottom line, I won't recommend this job for a friend