Valued Clients Over Employees - werkgeversreview Customer Service Representative bij Mercer

2,0
19 apr 2019
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Extensive, paid training and plenty of opportunities. That is, if you can keep up with the ever escalating and changing demands of the clients and/or quality-assurance dept while also enduring the grueling and mandatory open enrollment overtime hours.

Minpunten

Mercer's company culture and practices prioritized clients over employees. They lost many great people who cared about the happiness and well-being of Mercer employees above the clients.

Ontdek andere reviews over Mercer

5,0
11 jan 2026
Anonieme stagiair(e)
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

The leadership, communication, early career growth, and environment is very positive.

Minpunten

None, it was a great company to be at.

2,0
2 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Remote flexibility, which is nice.

Minpunten

You will not get a raise and if you do, it'll be 1%. Managers will not help you with escalating issues, you're on your own. It'll be blamed on you. You'll work so much overtime you won't have a social life.

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