Pluspunten
Emphasis on clean and tidy stores and a pleasant shopping experience for customers. Effort is expended to ensure a continual flow of new products.
Minpunten
Store managers are given very tight budgets which does not allow for proper staffing levels. As a result staff really have to hustle to accomplish things and many many things are left on the back burner for 'when there is time', which there never is. You basically feel as if you are running a marathon just to stand still. Product is sent from the warehouse whether or not it is needed at the store level which results in too much stock. Overstock spoils before it can sell through which results in a loss to the store and that counts against our constantly measured results. Honestly, the amount of waste generated by Metro in expired product is sickening. Also, margins are tuned far too high. They don't seem to grasp the concept of lowering prices to generate higher sales. They would rather take their precious higher margins than higher overall profits. Aggravating the matter is the fact that the discount branch of the company will have the identical items on sale on the same weeks .... at a lower price. Way to hobble your higher margin stores, boys. How well thought out .... not.