-Frequent employee turnover and sudden firings. There seems to be no logic or reason to who stayed or who was fired off the team, and employees were often fired suddenly with little explanation given. In my nearly 2 years working there I watched about 7 employees get fired from various departments with little to know warning. Staff was explicitly forbidden from talking about these firings with each other, and was pressured to take up all concerns with management, as any discussion otherwise could possibly lead to disciplinary action.
-Work culture wise overtime is practically a standard (1.5x pay is given). Anytime call volume was higher than expected (which was often) employees were pressured daily to sacrifice personal time and work overtime in order to make up for the overload in calls. This was often made worse by random staff firings, as these firings would often coincide with periods of extremely high call volume. During these times, the remaining staff was expected to pick up the fired employee's workload without missing a beat for NO additional pay or bonuses. I repeat, management would fire employees at the worst times, put that person's workload on the remaining staff, and WOULD NOT offer any additional pay or benefits for the massive increase in workload that was put on the staff.
- Management liked to refer to the team as a "family", and used this term in the most manipulative way possible. The guise of "family" was used to pressure employees to work overtime and come in to work while sick. The use of the term was made more ironic when "family members" were fired for seemingly random reasons with little warning. As an employee I have been pressured to come in to work sick, as I was told staying home would put undue pressure on my work "family". "Optional" work events are also a cause for concern, as though they are labelled as optional, employees will be pressured to go, and failure to attend will be seen as a lack of "participation with the family". Though this doesn't come with any explicit reprimands, I have seen situations where employees were seemingly punished for not attending. For example, there was a company dinner/event that we were going to close early for, but one employee chose not to attend. In retaliation for this, management chose to stay open for the entire workday and made that employee work the phones by himself while everyone else went to the dinner/event.
- During the lockdown, I opted to work from home, as I had vulnerable family members and at the time the vaccine was not yet a thing. During this time, the team was working remotely and our productivity was just as high working remotely as in the office. Despite this, management moved to reopen the office and have all staff work on-site. At the time I expressed my concerns, but was told strict covid guidelines would be put in place. I expressed my doubt to my manager, who assured me that covid guidelines would definitely be taken seriously. This was not the case. Despite there being signs requiring masks and social distancing, most of the management did not care to wear their masks or practice social distancing.
- During the interview and hiring process I was told there was room for growth. This is 100% NOT TRUE. During my time as an employee I felt like a task rabbit, simply doing simple and repetitive tasks non stop until the day ended.
- Health care benefits are HORRIBLE. I will admit, I don't know the most about how health insurance works, and I'm fairly young, but all I know is at my current position I pay less than half of what I did for health insurance at Mode 5, and my benefits are SO MUCH better.
