NSPCC

Poor staff support - werkgeversreview Childline Practitioner bij NSPCC

2,0

10 jan 2026

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

*The work itself is genuinely meaningful. *Strong safeguarding frameworks and clear ethical boundaries *most colleagues are kind, values led and genuinely care about young people

Minpunten

*emotionally demanding with exposure to regular high risk traumatic content *kPI pressures high. For some part time workers unachievable - acknowledged by senior management but no changes made. *poor support from management, including poor, inconsistent or completely lacking supervision opportunities *staff wellbeing does not feel valued *Night / Twilight practitioners are left isolated *retention appears very challenging *terrible annual leave process, particularly challenging for parents / those with additional responsibilities *Not family friendly

Reactie van NSPCC

4mo

Thank you for taking the time to share your feedback. I am pleased to hear that you valued the work and found it rewarding, and had a positive experience with your colleagues. I also appreciate your feedback regarding the challenges you encountered, in relation to support, wellbeing and workload pressures, and challenges in taking leave. Your insights are valuable in helping us identify areas for improvement. If you are willing, I would welcome the opportunity to hear more about your experience and any suggestions you may have for enhancing the support we provide to practitioners. Please feel free to contact me, Shaun Friel (Childline Director) at sfriel@nspcc.org.uk. Thank you once again for your time and support.

Poor staff support - werkgeversreview Childline Practitioner bij NSPCC

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