Beware the shift pattern - werkgeversreview Helpline Practitioner bij NSPCC

Thank you for your feedback. There are similarities between the NSPCC helpline and call centres because we operate on a shift basis and interact with our service users via voice and online interactions. However, the nature of our contacts focus on protecting and safeguarding children which is fundamental to the charitable work of the NSPCC. We understand shift work can be difficult which is why shifts are provided 12 weeks in advance, with the same shift pattern for the week and minimal changes made at any given time; if this was not your experience we would really like to understand more. We value our staff and have an 12 week induction programme which covers core safeguarding areas such as non-recent abuse. The welfare of our staff is imperative which is why we provide live shift support, wellbeing assessments, mental health first aiders and monthly supervisions; again, if this was not your experience we would like to understand why. Thank you for sharing how kind and empathetic our workforce is, this reflects the core values of the NSPCC and indicates how well our staff are supported to deliver the best services for children. If you would like to share any further feedback please contact me (Kam Thandi Email: Kam.Thandi@nspcc.org.uk)