NSPCC

Not terrible but not great either - werkgeversreview Helpline Advisor bij NSPCC

2,0

6 sep 2025

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

-Lovely staff, everyone is so helpful and easy to get on with! -work from home is great -they offer flexible working like compressed hours so if you have part time job you can ask for 1 set day off a week

Minpunten

-little to no progression -salary is terrible for the amount of work and responsibility of an advisor. You will be given new responsibilities out of your role and not compensated for it -constantly in emergency measures - very stressful, you feel like a receptionist - during this time your basically doing some of the practitioner job (no appropriate pay for doing this) -weren’t given our promised “pay promise” due to lack of funding and were given a one off £500 that was taxed as a “sorry” which was ridiculous -you’re not allowed cutlery, if you buy cutlery for the kitchen it gets binned (very petty) -they pride themselves off EDI but fail to follow it a lot of the time by not implementing adjustable measures for those who need it -working bank holidays like Christmas is ridiculous for a charity to be doing when children’s services don't even work that and the NSPCC is not an emergency service -IT in the place is a woeful -shift work is exhausting. One minute you’re working until 8pm then the next week you’re starting at 8am

Reactie van NSPCC

8mo

Thank you for your detailed feedback. We understand that shift work can be challenging, which is why we offer the flexibility you referenced — to help balance the demands of the role with staff wellbeing. We are committed to supporting our colleagues while maintaining our focus on protecting children. We are currently investing in our IT infrastructure across the Helpline to enable staff to work more efficiently and effectively. It’s encouraging to read that you valued your colleagues; fostering a supportive and collaborative culture is something we actively promote at the NSPCC Helpline. We would welcome the opportunity to understand your feedback in more detail, by getting in touch with Kam.Thandi@nspcc.org.uk

Not terrible but not great either - werkgeversreview Helpline Advisor bij NSPCC

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