Struggling products, constant fire drills, and high turnover - werkgeversreview Customer Success Manager (CSM) bij Nakisa

1,0
4 apr 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

* Smart, hardworking, easy-to-work-with people * Lots of social events and free snacks * Exposure to large enterprise environments * Decent learning opportunities particularly for those early in their careers

Minpunten

* Consistent loss of deals and clients * High pressure sometimes toxic environment with constant turnover * External advisors recently brought in openly disrespect internal teams * Priorities keep changing, teams are always behind * Strong investment on software development team while delivery and customer-facing teams are stretched thin * Too many new initiatives before existing products are ready, making selling harder and hurting client satisfaction * Managers own results but don’t have real authority * Decisions made without input from people actually doing the work

Ontdek andere reviews over Nakisa

5,0
23 jan 2018
Anonieme werknemer
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Great environment with a can do attitude!

Minpunten

None at this time with anything.

2,0
18 feb 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

- Easy to talk to executives - Lots of social events in Montreal - Good technology (not product)

Minpunten

- Keep losing customers - Poor sales performance - Product lacks key capabilities and experiences - CEO is rarely visible - Leadership is almost completely removed from reality of customer experience and market - Constant turnover of employees - Nepotistic environment where strong relationships with the CEO trump everything like performance

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