Great Company to Work For - werkgeversreview IT Customer Support bij NexOne

Fun work environment, Helpful team, Flexible hours

Lack of communication from users, sometimes very slow, can be micromanaged at times

Supportive Environment at the Service Desk: Initially, the service desk role provided a supportive team environment where collaboration was encouraged. Skill Development: Gained valuable experience and honed skills in customer service and technical troubleshooting while at the service desk. Career Opportunities: Potential for career advancement was highlighted during the service desk role, with initial promises of pay increases and promotions.

Poor Communication: Once transitioned to fieldwork, experienced a significant drop in communication from management, leading to a lack of clarity and support. Lack of Accountability: Management failed to follow through on promises regarding pay increases and team lead opportunities, resulting in a frustrating work experience. Unmet Promises: Promises of increased pay and a team lead position were not fulfilled, despite taking on additional responsibilities without corresponding compensation. Lower Initial Wage: Started at a lower wage compared to other technicians for the first three months, impacting overall financial stability.