NexRep

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5,0

12 dec 2025

Ecommerce operations specialist

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Flexible Schedule, Remote, and Awesome People.

Minpunten

The pay depending on the gig you get, no benefits because you're an Independent Contractor.

Reactie van NexRep

5mo

Thank you for taking the time to share your feedback. We're thrilled to hear your experience has been a positive one overall! We also understand that invoice rates play an important role in the experience. While rates vary by client program, we continually aim to offer rewarding opportunities that balance flexibility with meaningful contracting experiences. We appreciate your review and are glad to be part of your contracting journey.

1,0

12 mei 2026

Inbound sales representative

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

1. Everything is scripted 2. You get to pick your own hours. I will update this review after a few more weeks in production.

Minpunten

The agent stated the training was going to be from 10 AM–3 PM EST. You get one 15-minute break, and on top of that, you have a crap load of homework. I timed myself on it, and it took me nearly 2.5 additional hours today to complete it, resulting in an unpaid workday of 7–8 hours when you think about it. I’m only on day two of the training, and I don’t know if this practice is even legal, considering I’m practically working 8 hours for free. I will definitely be doing some more investigating. Update: I finally made it to supported production. Let me just tell you, the pay, if it averages out to be at least $10 an hour, is a complete SCAM. For example, you have to choose 6 commits for supported production, which are 30 minutes each, equaling 3 hours. I wasn’t getting many calls, and apparently they say that is normal for new agents, which doesn’t make sense because if I’m not on the phone, I’m not getting paid. Anywho, my talk time was 66 minutes at $0.25 cents a minute. That’s a whopping $16.50 for 3 hours, which gives you $5.50 an hour. Yeah, this company is not in compliance with fair labor laws. I’m just staying a bit longer to document this and report it.

Reactie van NexRep

2w

Thank you for taking the time to share your detailed feedback and perspective. We’re glad to hear that the flexibility to choose your own hours and the structured scripting were positive aspects of your experience. We understand your concerns regarding certification, call volume, and compensation. Expectations around certification, including that it cannot be invoiced, are outlined in the opportunity description prior to enrollment so individuals can make an informed decision before moving forward. Certification requirements are designed to help prepare contractors for client program expectations, and we recognize that the process can feel demanding initially. Regarding invoicing and call volume - because this is a sales-based opportunity, compensation is tied to talk time and sales rather than an hourly structure. This program structure provides access to sales-based earning incentives not available in other types of programs, which increases earning potential. As new contractors take more calls and demonstrate strong sales performance, they're eligible to have more available calls routed to them. We understand that this structure is not for everyone and appreciate your perspective. We appreciate you sharing your feedback, as it helps provide insight into areas where communication and expectation-setting can continue to improve.

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Training - werkgeversreview Customer Service Representative bij NexRep

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