Good resume builder, but don't stick around - werkgeversreview Anonieme werknemer bij On Line Support

2,0
20 mrt 2024
Anonieme werknemer
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Most coworkers are nice, and benefits package is solid. Office snacks and office pug are great perks.

Minpunten

If you're considering joining this company, just know they do very minimal training for new employees or level 1 techs. The level 2&3 techs are always stressed and don't have much time to help out or answer questions. They mean well but are just always busy. This probably isn't helped by the high turnover rate. If you end up working here, be prepared to learn quickly. They throw a lot of responsibility at you right away and expect you to figure out things out by following outdated and often incorrect documentation. "Did you check the documentation?" is a pretty common thing to hear when it wasnt helpful to the situation. The supervisors are all right, but they mostly operate based on whatever the owner feels like doing. He runs the company emotionally which can be a good thing or a bad thing depending on his mood. It didn't affect me directly most of the time, but I saw it causing issues for some co-workers and even some customers. Some employees also get preferential treatment based on their personal relationship with him. It's a good way to get your foot in the door at a tech company, but the lack of training, clear stress from people who had been there long-term, and no consistent direction from the owner made it a place I didn't want to stay for long

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Reactie van On Line Support
2y
Thank you for sharing your comments. We are happy to see you enjoyed your co-workers and benefits package at On Line Support, but we are sorry to hear you believe your training was insufficient. Oftentimes, our first tier techs come to us with little or no managed services experience and our goal is to help them develop their technical expertise and experience. Training on our tech management tools as well as on-the-job training is provided for all new employees. However, in the ever changing field of technology, all employees are encouraged to obtain outside training and certifications to enhance their expertise and to be successful in their career. As part of our benefits package, we pay for the coursework and testing fees for technical employees to obtain industry certifications. Thank you again for your feedback and for spending time at On Line Support. We wish you much success in your career.

Ontdek andere reviews over On Line Support

5,0
15 jan 2022
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

With On Line Support, you have an invested management team that wants its employees to succeed, not just within work hours, but in their personal lives as well. There is an excellent work-life balance and is more of a work family than coworkers. I would not be where I am today without the personal growth I achieved by working under Eric and Mickey.

Minpunten

You have to bring doughnuts if you're late to staff meetings...

4,0
24 apr 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Competitive Pay. Freedom from micro management. Non corporate small business type of work environment.

Minpunten

Tracking every minute of billable time to fill your 8 hour work day can be an added stressor. Training can be more organized.

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