Pluspunten
They're permanently WFH and are very forgiving about mistakes or write ups.
Minpunten
No growth in career, they will dangle leadership positions in front of you and drop you once goals are hit They will find any reason to avoid raises They are stripping away the things that made it the job good just a couple years ago The customers are always upset The culture is very conservative, regardless of what their website tries to say They consistently reward hard work with more work They do not make sure other agents pull their weight, they'd rather just have a few people do everything Management is badly understaffed and is not very knowledgeable about their departments Teams are extremely understaffed and people keep leaving Pay is abysmal and they would rather pay new people higher salaries than their tenured agents