Policy and procedures change almost daily. Sometimes are hard to keep up with. The customer is not required to take any optional insurance however when you don't sell enough to their standards they want a 3 page essay explaining why you couldn't sell the insurance and what you're going to do to basically make them take it. I've heard almost every single day the 4 years I've worked there "There are usually 6 products you offer a customer. You can't tell me they didn't see a benefit in at least one." If you do not meet your delinquency target they take 60%-70% of your bonus you worked very hard for. Collection practices are a joke and then wonder why you can't always hit delinquency targets. They treat new hires better than the people who have invested several years in their company. They didn't do enough for the customer during Covid. No room for advancement! Intrest rates are outrageous.
