The worst company I’ve encountered in my 15 year career so far - werkgeversreview Customer Success Manager bij Onit

1,0
20 mrt 2023
Aanbevelen
Goedkeuring directeur
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Pluspunten

The salary was reasonable, and the approach to remote working was good.

Minpunten

Working outside of the US I was effectively shown from the start how little Onit and the leadership team of the commercial business unit cared about the team in EMEA. False promises were continually made, and any meetings/catch-ups were merely box-ticking exercises. That is a reality of being on a small team acquired by a business though, so can’t be held against them. The sickeningly cheesy structures and deliveries of town hall style meetings were a struggle to stomach at times - it’s easy to spot who the most disingenuous are within the company. They tend to love non-sensical analogies, thinking it makes them look intelligent. After returning from a few weeks of annual leave I was ambushed with a meeting that appeared to be a standard catch-up. Instead I was notified of my position being made redundant, with no reason given. I was told it had nothing to do with my performance, and that they appreciated my contributions to the company. I was given the absolute minimum in terms of support, and expected to work and hand over my responsibilities in the 4 weeks notice as per my notice period. Getting a response or information from those in the senior team, or the HR contact involved, was nigh on impossible, and required multiple chases or follow ups to get a bland and unhelpful email back. I’m still waiting to hear back about commission owed - they wanted proof of me having helped to close a deal but only asked for it after they had removed my email access. No surprises there. I would avoid this company at all costs - no amount of salary or benefits could ever be worth getting involved with a company like this one. The worst I’ve come across in my career so far. As for the CEO Elfman? An egotistical and self-centred man who couldn’t be bothered to remember the names of either myself or my colleague next to me during a short and vapid conversation about American sports. Weak handshake too. There are far more examples I could list out, but I think the ones above paint a pretty accurate picture of the company. I expect them to make more and more cuts unfortunately, as they bleed money like no company I’ve ever seen.

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5,0
14 apr 2026
Anonieme werknemer
Aanbevelen
Goedkeuring directeur
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Pluspunten

My time at Onit has been one of the most impactful experiences in my Career. The opportunities that have been presented alongside the trust that my leadership has in me/my team to push projects forward has been incredible. The people I get to work with on a daily basis genuinely want to see each other succeed, celebrate wins, help where needed and always encourage each other to grow. Onit's benefits are top of class when it comes to leave programs including parental leave, flexible time off, flex Friday's, and overall work-life balance.

Minpunten

There is opportunity to enhance our integrations between platforms and reduce manual work

1
avatar
Reactie van Onit
3w
Thanks for taking the time to share your feedback and for highlighting what you enjoy about being part of Onit, particularly the people, the work, and our benefits. We’re glad to hear those aspects of your experience are resonating. We also appreciate your candid input around opportunities to improve how we leverage technology. We agree that this is an important area of focus. We’re actively investing in AI, automation, and broader technology enhancements to simplify workflows, reduce friction, and enable our global teams to work more efficiently. Our goal is to create a more seamless experience that allows our employees to focus on meaningful, high-impact work while delivering even better outcomes for Onit customers. Feedback like yours plays a role in helping us prioritize and accelerate these improvements, so thank you again for sharing your perspective. We’re committed to continuously evolving and making our workplace even better!
5,0
4 mrt 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

I’ve been with Onit a little over a year now, and overall it’s been a really positive experience. My role is challenging in the right ways. There’s a lot of opportunity to think critically, solve problems, and build things that have impact, which keeps the work interesting. I’ve also felt supported by my leadership. They trust their team and are open to new ideas, which makes a big difference for someone in my role. For a primarily remote and global organization, I appreciate the effort being made to create connection across teams. It’s not always easy to do remotely, but there are thoughtful opportunities for us to engage and collaborate beyond just the day-to-day work should we choose to participate. Another thing I value is the transparency around where Onit is going. There’s clearly been a lot of work put into employee communication, so we understand the direction of the business and how their work fits into it.

Minpunten

No company is perfect, but in my first year+ at Onit I’ve found it to be a place where the work is meaningful, leadership is accessible, and there’s genuine effort being made to build a strong culture.

1
avatar
Reactie van Onit
1mo
Thank you for sharing such a thoughtful review and for being part of Onit. We’re thrilled to hear that your experience has been so positive and that you’re finding your role both challenging and impactful. It’s great to know you feel supported by your leadership and that the trust and openness to new ideas are making a difference. We also appreciate your recognition of our efforts to foster connection in a remote environment and to improve transparency around our direction. Creating a culture where employees feel informed, engaged, and heard is a priority for us. Thank you for your feedback and encouragement, we’ll continue to build on these efforts. – The Onit HR Team
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