Good learning, but rigid and micromanaged - werkgeversreview Technical Support Engineer bij OpenWay Group

Good benefits, but no WFH/ Hybrid policy

For freshers, if you are considering a position on the Support Team, be aware that you won't be participating in projects very often. Most of the time, you will need to figure things out on your own, as your tasks are the incident requests clients raise. Most of the time, you will feel stuck, certainly because you have never seen such errors before, not to mention how to fix them. Additionally, you will be required to work night shifts, which means you need to be prepared to provide support in case of any incidents, even on holidays. When you're up for an upgrade, you will also have to work overnight to assist clients. Overall, this role is not recommended for freshers. Furthermore, it is important to note that you will likely have little to no involvement with coding tasks.

Ruime ervaring met fintech-systemen en echte bankprocessen. Goede mogelijkheden voor kennisdeling binnen het team en mentoring. Praktische ervaring met complexe transactieverwerking. Ondersteunende collega's en interessante technische uitdagingen.

Sterke micromanagement beperkt de autonomie en vertraagt de besluitvorming. Zeer beperkte mogelijkheden om thuis te werken, voornamelijk op kantoor. Het strikte 9-urige werkschema voelt ouderwets en inflexibel aan. Regelmatige nachtelijke ondersteuning tijdens piekperioden heeft een negatieve invloed op de werk-privébalans. Hoge verantwoordelijkheid met beperkte controle over processen.