employer cover photo
employer logo

Be warned, be very warned - werkgeversreview Customer Service Agent bij PSCU

1,0
19 apr 2023
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

The only thing that was good is working from home and that is it

Minpunten

Must work a weekend day, required overtime, non stop back to back calls, supervisors who are only interested in their other supervisor friends and seem to forget we are humans not just numbers. It is quite honestly the worst job I have ever worked in my 52 years of life

Ontdek andere reviews over PSCU

5,0
3 nov 2024
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Nice company to work for

Minpunten

None so far that I saw

4,0
28 feb 2024
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

The company's culture is inclusive, they are very good at soliciting feedback from employees, they utilize Clifton StrengthsFinder, they are trusting and empower employees to be at their best. They offer Tuition Reimbursement and have Mental Health programs and several other wellness programs that employees are encouraged to participate in. PSCU is consistently working on employee engagement programs and DEI initiatives. The organization is truly caring of their staff. Employees are recognized often for their good work.

Minpunten

There is a tendency toward a falsely positive façade in my division. There are many system related challenges in the Contact Center, which makes it challenging to train new employees. There are times when poor behavior is overlooked and seems not to be addressed appropriately, or it is inconsistent. Often there are team members that are not recognized for their efforts and others that are not held accountable. There are times when team members let others take the work they don't want to do, because it is not work that is highly recognized.

6
Bekijk reviews op: Nuttig|Beoordeling|Datum|Alle