Pluspunten
Alot of down time, but you must pretend to be busy
Minpunten
This is entirely in my own opinion and what i saw and heard and experience. Very uncomfortable working environment, The manager there does not know a thing about customer service, or can provide any assistance to anything regarding the office. He makes sexual advances , but mainly towards the men. Giving extended information or following up with customers regarding a issue, is entirely frown upon by the supervisor there. Your training is litterly sitting next to the supervisor while he tells you to take notes, and he will get on his cell phone, and engage in Facebook or pornography. Both acting manager and supervisor are incompetent. There is no direction, you can not provide any thoughts on how something can be improved or you will be a target. Customers are spoken about very poorly , and their losses and distraught that are bought on themselves or sometimes our own technical issues, are spoken of like entertainment and comedy , showing remorse or concern will be frown upon by supervisor and management . You have to constantly pretend to enjoy everything that goes on. There are a few other workers that are bothered but keeps quiet , to pay bills and you have some others that will micro manage and spy on you. There is no growth, no promotions, no awards of any sort , no leader ship. Supervisor constantly makes mistakes and then disown all liability, and ownership, and places it on others below . Their very disgusting coworkers , the 2 old women that works there , that screams at customers over the line and management totally ignores it, as well . There no protocols , you simply make them as you go, no script , so they figure they shouldn't even say good morning. Rules are constantly made up and destroyed , always a issue with your pay or time. Constantly spied on, supervisor makes you do his work, while he talks on the phone or sleeps, management has no clue what goes on in the office , always asking the payment team for advise. Or sits on the computer and watch YouTube videos. If there is news the CEO or someone up the ladder is going to come by, everyone is coach into being in their best behavior , and scatters to catch up, clean, and get work done.
