4,0
28 dec 2012
Voormalige werknemer, meer dan 10 jaar
New York, NY
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht
Pluspunten
•Decent Pay and Benefits. •Good relationships with customers and some camaraderie with coworkers •Reasonable work flow (not too many tickets and projects managed on a case by case basis) •Reasonable policies set in place to manage user behavior/workflow in enterprise environment
Minpunten
•Middle Management contentious with staff •immediate supervisor does not escalate problems, or "have your back" in customer satisfaction situations •Management unaware/unappreciative of individual worker skill sets: starting in 2009, many skilled IT workers were laid off, while many lackluster, or problem employees were retained; this one stymied me.