Don't Do It - werkgeversreview Customer Success Manager bij PartsBase

1,0
9 jan 2024
Aanbevelen
Goedkeuring directeur
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Pluspunten

nothing that comes to mind

Minpunten

If you take anything away from this review, please respect yourself enough to not work at partsbase. Every negative review is spot on to what it is like working there, don't let the fake postive reviews that the HR team posts fool you. -preaches to make sure you represent company correctly but the 75 year old CEO is on tiktok shirtless doing pullups and following teenage/twentysomething girls -VPN so you are only able to clock in and out at certains, as well as only accessing computer at certain times -need to blowup your linkedin connected and meet a certain amount or you are not able to receive your commission -no team work/collaboration -constant monitoring, they have a software in place called teramind that screenshots your screen every 10 mins which determines your idle time -daily accountability meetings in the morning and afternoon to make sure that you are doing your work, I had more freedom in school than at this job -scrunitized over little things like titles of meetings, tasks numbers set, etc -rules in employee handbook that are laughable at best, for example if your internet goes out you have an hour for it to come back on or else you are REQUIRED to take PTO or non paid time off (even for incliment weather) -required to dress business professional (bus casual on fridays), or partsbase merch that is sent out to you (they will check) -only receive a book of business once someone else leaves -scolded for letting your screen time out for using the bathroom...not joking on this one, like I said more freedom in school than this REMOTE position -business model is very scammy, came across multiple bait and switches with current customers and management had nothing to say about it other than trying to get the customer to pay LOL -mandated lunch hour, only allowed between 12-1 daily, computer shuts down and does not allow access so yes your meetings will get cut off if it goes over - 30-60-90 training program that they preach is trash and is not followed on my first day they had another coworker who started 2 days before me teach me how to use the CRM system, was on "week 6" training on my 4th day, and then training just kinda fizzled out - does not use industry standard software like salesforce, salesloft, slack or zoom. Not a dealbreaker but the software they use is something developed from them and crashed often -dell company computer also crashed regularly for everyone including the manager, had to restart 2/3 daily -everything is done in house, i.e. pto is tracked through excel sheet, payroll is done manually, list of accounts can be found on an excel sheet that is shared company wide -PTO is 10 days total, including sicktime/vacation/bereavement also accrued after 90 days of employment -benefits are trash, insurance is one of the most expensive policies out there I could go on and but please do yourself a favor and do not work here or put yourself through the added stress of this soulsucking workplace

Ontdek andere reviews over PartsBase

5,0
30 mrt 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

I joined PartsBase two years ago as a Sales Representative (SDR) and was promoted within a year. Before joining, I had read some Glassdoor reviews and was a bit concerned, as we know how former employees or unhappy people can sometimes affect a company’s image unfairly. After two years here, I can confidently say that meritocracy is real: if you do your part and follow the process, you can grow and earn well. The company pays well, has strong leadership, and I am very satisfied. During my time here, I’ve had the opportunity to work with three different managers. My first manager taught me general aviation knowledge and foundational principles. Later, I worked with an excellent sales director who set very clear goals, and now I have a manager who supports me in all sales processes — we have a fantastic working synergy.

Minpunten

The company has seen a lot of turnover, but often it’s because some people struggle to adapt to our internal systems. We use our own CRM (not Salesforce), clock in and out, and track productivity with software. For me, this structure is helpful and not an issue! Our computer block after work hours avoiding to complete extra tasks but for work & life balance is very great!

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Reactie van PartsBase
1mo
Thank you for sharing such a thoughtful and detailed review. We truly appreciate you taking the time to reflect on your experience. It’s great to hear that your growth at PartsBase—from SDR to International Account Executive—has been meaningful and that you’ve felt supported by your managers along the way. Creating a merit-based environment where performance and consistency lead to real career progression is something we’re very intentional about, so it’s encouraging to see that reflected in your journey. We also appreciate your perspective on structure and systems. While we understand that our approach isn’t for everyone, it’s designed to create clarity, accountability, and ultimately support both performance and work-life balance. Your feedback around marketing investment is well noted—there’s definitely opportunity there, and it’s an area we’re continuing to evolve as we scale. Thanks again for your contribution and for being part of the team!
1,0
8 mei 2026
Anonieme werknemer
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

None at all worth listing

Minpunten

Heavy employee monitoring runs constantly. Step away for five minutes and your computer locks. Bathroom breaks register as inactivity. The premise is that you’re slacking until proven otherwise, and the tooling exists to catch you. The metrics this surveillance feeds are no better. Call volume targets are set at levels that effectively require contacting customers who have explicitly and repeatedly asked not to be contacted, because the alternative is missing the number. You torch the relationships you’re supposedly responsible for, in service of dashboards leadership likes. Customers hate it. You hate it. Leadership doesn’t care. Compensation is opaque by design. Bonus eligibility is gated on metrics calculated from internal systems with known accuracy issues. Requests for breakdowns get policy language instead of data. Verbal commitments from managers don’t survive contact with HR. The handbook describes a progressive discipline process. In practice it doesn’t exist. Terminations come without warning and conveniently timed. Then there’s leadership. The CEO’s children hold senior roles they are visibly unqualified for, making decisions about comp, strategy, and customer policy with no apparent understanding of the actual business. Every “leadership has decided” announcement reflects it. Document everything from day one. Save it somewhere the company cannot reach.

5
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