A great job turned into a nightmare - werkgeversreview Customer Experience Associate bij PassMeFast

1,0
30 sep 2022
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

- Majority of staff are amazing and you can make great friends - Dogs in the office - Good location (near Co-op and Greggs) - Free snacks - Great office manager - Lovely office - Good social aspects - Wage is pretty good

Minpunten

- Managers do not care about the mental health of their team members - Not enough staff but higher up's refuse to hire more staff - Driving industry is still back-logged but Sales lie to customers and sell lies to customers leading to very difficult conversations for customer service staff - Outsource for managers rather than promoting long-serving staff - Cut people's pay and expected them to do the exact same job for less money - Call centre staff expected to work like robots - Certain managers have been known to bully out staff members that they take a dislike to - Certain staff have had harassment complaints (known by HR) and have been promoted rather than removed from the business

Ontdek andere reviews over PassMeFast

1,0
11 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Nice office, interesting employee benefits

Minpunten

Poor management, low staffing - push the the right people out and keep the wrong ones in - leadership team all worked together previously in a different company and somehow got all the leadership roles here. Operations director hasn’t got a clue with the changes they bring in.

5,0
22 feb 2026
Anonieme werknemer
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Strong management team who listen to staff recommendation and want to improve. Good pay and benefits A lot of development opportunities

Minpunten

The hours can be long when juggling multiple things Always working at minimal staffing levels has an impact on moral.

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