So-So - werkgeversreview Technical Support Representative bij PlusOne Communications

2,0
30 okt 2015
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

The benefits are okay, decent hours, and friendly co-workers, good entry level job to gain customer service experience.

Minpunten

Have to ask to use the restroom and many times you will get denied. When you need help you have to raise your hand, and sometimes you will wait 5-10 mins just to find someone to come help you. Schedule can get changed whenever they see fit. You get wrote up for every little thing, for example if you clock in 1 min late. High turn over rate. I started with 25+ people in my training class and less then a year later there was only me and one other person. When you start they make it seem like selling is optional. You get pushed to sell services to customers based on the percent of calls you take, even if their current services are not working. If you don't sell you will get wrote up or terminated. Half the time you try to request off you will get denied. Also you must work at least one weekend day....every single weekend of your life.

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Reactie van PlusOne Communications
10y
Thanks for the feedback. We have addressed the restroom comment. Sales goals are covered during the interview and training - if you meet the goal you get a substantial bonus. If you are not meeting the goal, a supervisor will teach you the methods and techniques that will enable you to.

Ontdek andere reviews over PlusOne Communications

5,0
30 jan 2024
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

great job, freedom is everything

Minpunten

no cons what so ever

1,0
20 mei 2014
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Opportunity for promotion, especially if you are friends with someone who is already a supervisor or higher position (non-customer service rep). They claim to offer flexible scheduling but it is extremely difficult to get schedules changed at this 24/7 facility, and new people always get stuck with unfortunate late night shifts. Decent starting pay ($9/hr), although they claim the average call center rep makes over $12.50/hr which is simply not true.

Minpunten

Micromanagement is key here. Things change overnight and you are expected to just roll with it. Some shady business as well - policies will change without properly informing employees, then the employees are held accountable despite never having been fully informed of the changes, then management will sneak out a company email referencing a 'reminder' of a policy change from months back that was never announced. Employees are constantly getting swindled out of bonuses (they announced a change to the bonus plan AFTER the end of the month the bonus was earned, and expected employees to just be ok with it). It is easy to get a job there because they are desperate for call center reps (as they have gone though 2/3 of the folks in Akron by now), but be warned - you can just as quickly get fired from here as you are hired. This place is just bad news altogether.

3
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