Great Company and Amazing People - werkgeversreview Customer Success Manager bij PoliteMail Software

-Great opportunities to grow within the company and learn new skills/ areas -great team culture -collaborative and friendly environment -given the ability and flexibility to implement your suggestions and improvements -manage your own project and time/ not micromanaged

-some growing pains associated with typical small businesses -product development is a bit slow but changes are always being made to make improvements -communication could be better and more clear in general and among different departments/ teams -some bottlenecks in processes

- Small community-like environment. You do get to really know the people you work with and build relationships even outside of your department. - Monthly social outings, even virtual. - Company was able to smoothly transition to a majority remote staff. - Easy access to healthy snacks during the workday. - You learn a lot about internal communications and build your own relationships with the client contacts. - Generous Flex Time policy.

- The "Positive Culture" that they advertise is only on the surface. The actual environment is toxic and cliquey. Favoritism, gossip, scapegoating, and gaslighting from management are common. Managers openly make it known who their favorites are and talk down non-favorites in team meetings and behind their backs. Dishonest communication is also a major issue. - Recklessness in software releases and implementations that make it difficult to service customers successfully. - Unrealistic SLAs that force a focus on closing cases as opposed to actually solving and preventing problems for the customers. - HR ignores complaints filed against favored people. - Retaliation in the form of discipline or threats of it happen if you report issues with management or the product. - CEO believes in the "Plandemic" conspiracy theories and regularly emails such content to all staff which is highly inappropriate. - Adversarial environment between departments where different teams micromanage each other. - Outdated PTO policies (Only 2 sick days, very little bereavement time, etc).