Postcode Lottery

Great place to work with excellent benefits - werkgeversreview Customer Experience Agent bij Postcode Lottery

5,0

6 mei 2026

Customer experience agent

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Great place to work, great benefits and a great team

Minpunten

none to mention so far

Reactie van Postcode Lottery

Thank you for your 5-star review and for taking the time to share your feedback. It’s great to hear that you’re enjoying working at Postcode Lottery and feel so positive about the team around you, as well as the benefits on offer. Creating a supportive and enjoyable place to work is really important to us, so it’s lovely to see that reflected in your review. Claire MacDonald, Head of Customer Experience.

1,0

9 jul 2017

Anonieme werknemer

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

- Good salary - Good Pension - Good company days out (two days a year) - Good product to sell - Excellent charitable work that the company undertakes and staff can volunteer at a charity a day a year

Minpunten

- Lack of clear communication and focus within the department, difficult to know what to focus on work wise in a given week. Also relates to getting the monthly bonus as this depends on saying specific things in a call which often change without proper briefings. - Break, Lunch and toilet breaks are timed and staff are constantly informed to keep them low (no chat at the water cooler) - Compulsory overtime with time in lieu given instead of time and a half pay. - Unsociable shift patterns - Constant pressure to sell, retain and cold call - Disciplinary for being ill more than 3 times a year - Excessive layers of management who have tick box exercises for staff feedback and often communicate in a disrespectful manner

Reactie van Postcode Lottery

Thank you for taking the time to submit your review. We’re sorry to hear your comments around working within our Customer Experience department, especially when so many of our team members have provided such fantastic feedback about being a part of the team and communications within it – that’s part of the reason why they voted us one of The Sunday Times Best Small Companies to Work For in 2016. We see from your review that you are a current team member here at People’s Postcode Lottery. We would really appreciate it if you would feedback your concerns to your line manager or the HR team so we can do our best to address them with you personally. Please don’t feel that you would have to discuss this review in order to do so. If not, please be assured your feedback has been passed on in its anonymous form to our HR team, who always welcome feedback from team members to ensure People’s Postcode Lottery is a great place to work.

Great place to work with excellent benefits - werkgeversreview Customer Experience Agent bij Postcode Lottery

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