Profoundly Mismanaged - werkgeversreview Director bij Profound Research

Great work environment. Most staff members are very helpful.

Better communication would not hurt from the uppers to the sites and site supporters.

The company has access to innovative trials that have real potential to impact patients, which makes the mission meaningful and motivating.. at least on paper. Team members at the site level are another major strength. Colleagues are collaborative, hardworking, and often go out of their way to support one another.

Employee satisfaction has dropped to critical levels (eNPS of 7), driven by ongoing leadership failures. Career growth is minimal, and I know of many employees that have been waiting years for advancement despite taking on expanded responsibilities. Management quality is inconsistent, with poorly vetted leaders who lack the experience to lead effectively, reflecting a broader gap in expertise at the top. Many didn’t even have much of a research background. Managers often lack the fundamental knowledge required for their roles and rely on junior team members to teach them how to do their jobs. High turnover has created ongoing instability, with inexperienced managers relying on their teams to train them. Morale has deteriorated to the point of organized walkouts, signaling deeper systemic issues.