Pluspunten
Nice management, thorough training, great ethics and great people who truly care about your experience and needs. I greatly recommend this company for people who truly love customer service.
Minpunten
Non stop phone calls. No time in between calls which I found very, very frustrating and tiring. I only lasted 2 weeks taking calls, not for introverts or people who don't really care for customer service. But really this was on me, I should have known I would not be a good fit for this job. Only thing is company should consider giving longer breaks or making it acceptable to take a minute or two between calls. It's really hard to be helpful to a new caller when you had been screamed and cursed at by the previous caller only 5 seconds prior.