Good benefits and hybrid work, but overwhelming workload - werkgeversreview Claims Adjuster bij Progressive Insurance

1,0
30 apr 2026
Aanbevelen
Goedkeuring directeur
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Pluspunten

Benefits are good, position is hybrid with only 2 days in office. Every position get a % based bonus which is nice!

Minpunten

There is no work life balance, you will get workloads which are hard to complete in even 50 hour work weeks. On top of a never ending work load, they require so much detail on every claim that you will never get caught up. If you mention feeling overwhelmed, you’ll just be told your salary and you can always work the weekends. Directors even acknowledge that their modeling was off and it’s been much busier than expected but no mention of a resolution. They spent all their money on a new digital statement program which actually just creates more work for the employees, but since management thinks it should help with efficiency, they continue to increase the work load despite the numerous upon numerous complaints about work load. Due to them spending all their money on this new program, there is a hiring freeze, even though we are also being told we had our best year ever, hitting our goal only halfway through last year. Due to the hiring freeze, whenever a position actually opens, 200+ internal candidates are applying or they already know who they are hiring into the role, leaving no room for advancement.

Ontdek andere reviews over Progressive Insurance

5,0
28 apr 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

- culture is great - pay is excellent

Minpunten

- onboarding varies per team - lack of communication between project teams

5,0
22 mei 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Minpunten

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

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