CA Claims - werkgeversreview Claims Adjuster bij Progressive Insurance

2,0
24 nov 2008
Aanbevelen
Goedkeuring directeur
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Pluspunten

This is a great place to start a career and then move on to bigger and better things. Insurance employers know that if you can make it here, you can make it anywhere-so you certainly earn credibility by putting in your time, especially if you are a very successful employee at a notoriously demanding company such as this one. Employees are, for the most part, competent and willing to help each other out. There is a "we're in this together" mentality which make stressful days much more bearable. This is a young and fun company, so coworkers are usually quite social outside of work as well.

Minpunten

We are constantly micro-managed and are made to feel like our work isn't good enough, no matter how much time and effort we put into working our claims to perfection. Standards are very high, but are impossible to meet when we get 10-12 hours of work in an 8 hour day. Overall, the company doesn't seem to realize that its employees are its best resource and respect is often lacking. It can be quite discouraging to put so much work in and feel like it is never recognized or rewarded. File reviews are exception based and retroactively scored in nature, meaning that you are told what you are doing wrong after the fact; there is something inherently wrong with a system that requires 3 positive file reviews to compensate for one poorly scored claim. There is very limited growth, especially considering the fact there are very few non-claims positions open outside of the Ohio corporate office.

Ontdek andere reviews over Progressive Insurance

5,0
1 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Work life balance is decent

Minpunten

Management can be overbearing with the micromanagement

5,0
22 mei 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Minpunten

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

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