Sales Consultant Associate - werkgeversreview Sales Associate bij Progressive Insurance

2,0
2 jun 2017
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Pluspunten

The mission statement and core values of the company are impressive and convey a high standard of integrity. Also, the attendance flexibility is very accommodating for working parents. They even allow you to have a side gig, as long as it does not conflict with your position.

Minpunten

I was very excited when I was accepted into the Sales Consultant training program at Progressive. I thought that they had been in business long enough to have a highly effective and polished training program. However, I have been extremely disappointed in the chaotic instruction and poor management that I have encountered over the course of training. Too often, I have been reprimanded for procedures and policies that I was never trained on -- even to the extent of formal written warnings. Also, on countless occasions, I have asked for instruction and received three different answers from three diffierent coaches/ supervisors. And to top it all off, they issue reprimands and warnings for obeying one trainer's instructionl instead of the other. Not only is there no consistency in training, but there is favortism that clouds management. Several times I have seen the top selling consultants break rules to make their numbers and management simply looks the other way. Unless you are willing to brown nose management or bully callers into buying coverage that they don't understand and is overpriced beyond budget, you will not succeed at Progressive. They pretend that you have the opportunity to own your call, but they prevent consultants from transferring callers to the agent that they request. This is not a company that provides job security. In fact, at one point, almost half of the new hires walked away frustrated, or were pushed out of the door with mounting reprimands for lack of training.

Ontdek andere reviews over Progressive Insurance

5,0
24 jun 2026
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Goedkeuring directeur
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Pluspunten

Pay Benefits Work/Life Flexibility Paid time off

Minpunten

working holidays working weekends management benefits equipment

5,0
22 mei 2026
Aanbevelen
Goedkeuring directeur
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Pluspunten

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Minpunten

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

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