Discrimination - werkgeversreview Inbound Sales Representative bij Progressive Insurance

1,0
10 jun 2017
Aanbevelen
Goedkeuring directeur
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Pluspunten

They offer good pay and the benefits are very comparable. The cubicles are nice to be able to stay organized.

Minpunten

When I started there my team included a couple of woman that had worked there for 5-7 years. They gave me some advice (that turned out to not to good advice). It seemed harmless I was putting myself at the end of the phone line instead of just throwing myself randomly in the middle. But because of that they fired me. Instead of just explaining it was wrong I was out the door. I was told there was nothing they could do they didn't have the power to say I could stay because it was morally wrong of me(even though it was the main managers of my branch). Later a teammate called me up and said they brought him in the office for the same thing but just gave him a warning. I feel they discriminated against my sex and age. Why did an older man that had been there same amount of time as me get to keep his job but I was fired. I wound up losing everything because of that. I had stopped going to vet tech school to pursue this. After I lost my job my relationship fell apart, then my car got repossessed (my parents had co-signed so they didn't even want to talk to me) then I lost my apartment. And the whole time all I could think of was the manager as she walked me out saying keep your chin up. It was taunting me. So apparently putting yourself at the end of a phone line is more morally wrong than discriminating against sex and age.

Ontdek andere reviews over Progressive Insurance

5,0
30 jun 2026
Aanbevelen
Goedkeuring directeur
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Pluspunten

Strong Leadership Consistent Strategy People Oriented Culture

Minpunten

Larger more mature company - less agile and harder to drive change - still happens but takes longer and a lot more coordination

5,0
22 mei 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Minpunten

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

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