Job freedom but micromanaged at the same time. - werkgeversreview Managed Repair Representative bij Progressive Insurance

4,0
18 sep 2012
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

I have an assigned territory to cover where I write estimates and get agreements with shops. Whenever I am caught up, I am done for the day, I can expect to work a full day some times but often I am off early while still getting paid (salaried). I work with friendly co-workers and the culture is overall positive. My managers are very flexible when time of is needed and are willing to cover my area if there is no other choice. I don't think I have ever been told I can't take a day off.

Minpunten

Many of my aspects of my job require collaboration with management to be able to write for certain things on an estimate, this lack of freedom to make decisions on my own overall hinders some of my ability to grow within my position. In my particular area, there is no room to move up without relocation. However in other areas this is not the case. My pay is lower then people who have similar positions with other companies.

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5,0
1 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Work life balance is decent

Minpunten

Management can be overbearing with the micromanagement

5,0
22 mei 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Minpunten

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

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