Pretty good, except.... - werkgeversreview Customer Service Representative bij Progressive Insurance

2,0
19 apr 2018
Aanbevelen
Goedkeuring directeur
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Pluspunten

The Pay is decent, especially considering how easy the job was. Training is relevant and worthwhile. They pretty much hold your hand for the first 14 weeks or so. They also have flexible schedule options. Lots of overtime available regularly but is very rarely mandatory. Dress code is relaxed. Though I am introverted and awkward, I really enjoyed the people I worked with.

Minpunten

They knowingly and willingly foster an unsafe work environment. If you attempt to utilize the “open-door” policy, you will be subjected to never ending harassment and bullying, and there’s literally nothing you can do to stop it. No one is going to help you. The very first time I met my new supervisor, he told the entire team that he didn’t like any of us nor was he interested in being friendly with any of us. When he came on, 2 people quit and 3 went to HR about his abusive behaviors and got transferred. Then he set his sights on me, literally the only person who liked him. I was threatened physically and professionally. This is not an exaggeration. He was also caught outright falsifying details of my calls and shrugged it off as his own “human error.” He said the threats were jokes, even though they clearly weren’t. Going to HR was a HUGE mistake on my part. In addition, the parking situation is HORRIBLE and the lot has 97 speed bumps. Despite constant patrols by security, the parking lot is rife with drug use and sex acts. Multiple times per day the entire campus smells like rotting garbage when they empty he trash in the dumpster, and bees and hornets chase you around at any open-air corridor.

Ontdek andere reviews over Progressive Insurance

5,0
28 apr 2026
Aanbevelen
Goedkeuring directeur
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Pluspunten

- culture is great - pay is excellent

Minpunten

- onboarding varies per team - lack of communication between project teams

5,0
22 mei 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Minpunten

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

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