Enter at your own risk - werkgeversreview Property Claims Adjuster bij Progressive Insurance

3,0
17 jan 2019
Aanbevelen
Goedkeuring directeur
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Pluspunten

Great Benefits and pay Relaxed dress code ( jeans can be worn on a every day basis) Company appears to be growing at a rapid pace which allows for quick advancement depending on the branch that youre at. Coworkers are often really helpful

Minpunten

-Work/ Life balance is nonexistent -Your day to day schedule may be 8-5pm however don't be fooled into thinking these are actually the hours you'll be working. Get ready to work about 50-60 hours a week while being paid a salary of about 45K. Unspoken expectation to work long after business hours or on your days off in order to manage claims inventory. -Unrealistic expectations regarding the handling of claims and the time it takes to resolve them -Lack of support as well as doublespeak from management / There is often a sentiment of claims adjusters vs management looming in the offices. -Management stresses the need to save money by not paying claims out fully. Adjusters are encouraged to find any way to not find the Progressive member 100 percent at fault for losses even if it means cleverly baiting the other party into admitting some form of fault.

Ontdek andere reviews over Progressive Insurance

5,0
1 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Work life balance is decent

Minpunten

Management can be overbearing with the micromanagement

5,0
22 mei 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Minpunten

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

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