Misleading Career - werkgeversreview "Empleado de logística, calidad y nuevos proyectos" bij Progressive Insurance

1,0
14 mei 2013
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

The people they hire are people you would want to work with.

Minpunten

Progressive employment is extremely misleading. For a company their size, worth over $14 billion dollars, there would be more opportunity. However, the "growth" they like to boast is primarily comprised of back filling and transfers. Plan on little to no upward mobility - UNLESS management LOVES you, both professionally and personally. It is definitely a game of favorites, and unless you're a sycophant, don't plan on promotions. If you don't eat sleep and breathe Progressive and LOVE every minute - good or bad - you'll have no career. They want yes-workers, no one with ideas or out of the box thinking. This company definitely falls prey to its own success...Progressive is so large, that they have absolutely lost touch with their base workers. Every other person I know that works in insurance outside of Progressive makes more. Usually quite a bit more. Annual salary reviews are usually a joke, and can oftentimes be insulting. They do not recognize the experience and merits of some of their more tenured reps. Local management will not stand behind you in decisions you make, and I don't know if that's out of fear from corporate, or sheer apathy. It's unfortunate that I'm looking outside of Progressive, because I feel that I AM a valuable employee (and I still like my coworkers), but I don't feel valued at all. Better compensation and fewer lateral movements preventing local vertical movement are ultimately the ONLY things that would need to be addressed...unfortunately that comprises about 80% of what a career is. Hence the 1/5 stars. Sorry, Progressive.

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5,0
25 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Great management and work life balance

Minpunten

Unrealistic expectations Nothing else really

5,0
22 mei 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Minpunten

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

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