Looks great from the outside, not so great once you in - werkgeversreview Sales Representative bij Progressive Insurance

2,0
9 jun 2019
Aanbevelen
Goedkeuring directeur
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Pluspunten

Fast growing company, lots of opportunities for moving up. The pay and incentives are decent, but only if the company does well, it’s all based on gainshare. Access and openness to management all the way up is incredible.

Minpunten

Not so great work life balance. Customers are abusive and inappropriate on the phone and a supervisor basically said you should suck it up and sell the policy, the focus is on growth and increasing profitability not employee experience. They pride themself on transparency and integrity, but I have seen others be intentionally misled from the interview process, to the promotion process and so on. The work is mindless and requires very little skill. Hitting your numbers is very important even though you’ll hear that “it is the behaviors that we care about, your numbers will follow along” you’re encouraged to basically bully customers in to buying the policy to hit the numbers. The company is so focused on solving the immediate problem they often create a worse problem down the road by fixing today’s problem.

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5,0
24 jun 2026
Aanbevelen
Goedkeuring directeur
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Pluspunten

Pay Benefits Work/Life Flexibility Paid time off

Minpunten

working holidays working weekends management benefits equipment

5,0
22 mei 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Minpunten

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

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