Pluspunten
Progressive is highly known for it's pay, and after working there, it is fairly competitive with other similar companies. They have mini "club" type programs that support things like diversity and mental health. That, and the ability to work from home (or virtual) doesn't hurt either. Their open-door policy feels good to have as well.
Minpunten
They aren't as "progressive" as they claim. The systems that they use are borderline archaic (they use 3 different software for time tracking...), they don't give you sick time unless you're in a state that forces them to (including COVID-related sickness), a good majority of the supervisors don't really care about you or your success (they are basically tenured and collecting a paycheck at that point), and don't even get me started on the "blended" role. My advice to those of you reading this, if you get hired at progressive as service or sales and they try to convince you to go blended, don't do it. It's a position with a LOT more work for literally no more pay in which they convince you to try because "it will help with your career advancement" and "it'll help diversify the every day task"... right. All it'll do is give you a lot more work and the ability for management to involuntarily volunteer you to do even MORE work when something happens (like COVID, in which we were volunteered to take over the job of another team that makes at least $4+ more/hr than you for only a $1/hr bump.)